Machine generated contents note: Chapter 1 - Symptoms of a Crisis -- Defining Crisis -- Origins of a Crisis -- Chapter 2 - Diagnosis of Nonprofit Crises -- Faces of Crisis -- Types of Crises -- A Specialized Form of Risk Management -- Chapter 3 - Treatment Methods -- What Is Risk Management? -- Risk Management Process Overview -- Risk Management Committees -- Chapter 4 - Treatment Phases -- Phase 1, Anticipating a Crisis -- Create a Framework for Crisis Planning -- Inventory Assets -- Identify Crisis Risks -- Conduct a Crisis Assessment -- Develop a Risk Financing Strategy -- Acknowledge Financial Vulnerabilities and Take Action -- Consider Contingencies -- Call Someone Who Cares -- Communicate to Constituencies -- Plan to Act -- Put Together a Crisis Management Manual -- Form a Crisis Response Team -- Practice to Prepare -- Phase 2, Preventing a Crisis -- Build an Organization Committed to Safety -- Take the High Road With Your Employment Practices -- Make Your Expectations Clear and Provide Explicit Direction -- Fix the Fixable -- Use Available Trends and Data -- Get Help -- Look Before You Leap -- Use Common Sense -- Phase 3, Surviving a Crisis -- Acknowledge the Problem -- Call in the Troops -- Keep Constituents in the Loop -- Understand the Media -- Record What's Done -- Remain Flexible -- Close the Loop -- Debrief Participants -- Evaluate the Response -- Revise the Crisis Plan -- Train Staff and Volunteers -- Heal Thyself.